Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01958
VM0001958Membermember1958@example.test · +601110001958 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted In
Points Balance
331
Current loyalty balance
Lifetime Spend
RM 415
Across 3 visits
Total Visits
3
Since 2026-07-12
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
331 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 4
Outlet purchase
2026-08-05 · Member activity · RM 111.75
App session
2026-07-24 · OPLUMO Outlet 4
Points credited
2026-07-12 · Member activity · RM 126.65
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 4
Outlet purchase
2026-06-18 · Member activity · RM 141.55
Points credited
2026-06-06 · OPLUMO Outlet 4
Outlet purchase
2026-05-25 · Member activity · RM 156.45