Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19520
VM0019520Silvermember19520@example.test · +601110019520 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,242
Current loyalty balance
Lifetime Spend
RM 2,803
Across 35 visits
Total Visits
35
Since 2025-01-28
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
7d
2026-10-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,242 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-02 · OPLUMO Outlet 5
Outlet purchase
2026-09-20 · Member activity · RM 50.25
App session
2026-09-08 · OPLUMO Outlet 5
Points credited
2026-08-27 · Member activity · RM 56.95
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 5
Outlet purchase
2026-08-03 · Member activity · RM 63.65
Points credited
2026-07-22 · OPLUMO Outlet 5
Outlet purchase
2026-07-10 · Member activity · RM 70.35