Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19519
VM0019519Membermember19519@example.test · +601110019519 · Preferred outlet: OPLUMO Outlet 4
Birthday SoonLunch
Consent Status
Opted In
Points Balance
144
Current loyalty balance
Lifetime Spend
RM 181
Across 3 visits
Total Visits
3
Since 2026-05-30
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
96d
2026-07-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
144 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 4
Outlet purchase
2026-06-23 · Member activity · RM 40.50
App session
2026-06-11 · OPLUMO Outlet 4
Points credited
2026-05-30 · Member activity · RM 45.90
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 4
Outlet purchase
2026-05-06 · Member activity · RM 51.30
Points credited
2026-04-24 · OPLUMO Outlet 4
Outlet purchase
2026-04-12 · Member activity · RM 56.70