Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19507
VM0019507Platinummember19507@example.test · +601110019507 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
6,869
Current loyalty balance
Lifetime Spend
RM 8,586
Across 45 visits
Total Visits
45
Since 2024-05-30
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,869 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 9
Outlet purchase
2026-07-19 · Member activity · RM 119.25
App session
2026-07-07 · OPLUMO Outlet 9
Points credited
2026-06-25 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 9
Outlet purchase
2026-06-01 · Member activity · RM 151.05
Points credited
2026-05-20 · OPLUMO Outlet 9
Outlet purchase
2026-05-08 · Member activity · RM 166.95