Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19495
VM0019495Membermember19495@example.test · +601110019495 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
730
Current loyalty balance
Lifetime Spend
RM 914
Across 38 visits
Total Visits
38
Since 2024-12-08
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
4d
2026-10-05
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
730 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-05 · OPLUMO Outlet 14
Outlet purchase
2026-09-23 · Member activity · RM 18.75
App session
2026-09-11 · OPLUMO Outlet 14
Points credited
2026-08-30 · Member activity · RM 21.25
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 14
Outlet purchase
2026-08-06 · Member activity · RM 23.75
Points credited
2026-07-25 · OPLUMO Outlet 14
Outlet purchase
2026-07-13 · Member activity · RM 26.25