Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19489
VM0019489Silvermember19489@example.test · +601110019489 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,010
Current loyalty balance
Lifetime Spend
RM 2,513
Across 18 visits
Total Visits
18
Since 2025-08-14
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
115d
2026-06-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,010 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 8
Outlet purchase
2026-06-04 · Member activity · RM 92.25
App session
2026-05-23 · OPLUMO Outlet 8
Points credited
2026-05-11 · Member activity · RM 104.55
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 8
Outlet purchase
2026-04-17 · Member activity · RM 116.85
Points credited
2026-04-05 · OPLUMO Outlet 8
Outlet purchase
2026-03-24 · Member activity · RM 129.15