Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19484
VM0019484Goldmember19484@example.test · +601110019484 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,310
Current loyalty balance
Lifetime Spend
RM 4,138
Across 36 visits
Total Visits
36
Since 2024-11-02
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
76d
2026-07-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,310 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 3
Outlet purchase
2026-07-13 · Member activity · RM 114.75
App session
2026-07-01 · OPLUMO Outlet 3
Points credited
2026-06-19 · Member activity · RM 130.05
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 3
Outlet purchase
2026-05-26 · Member activity · RM 145.35
Points credited
2026-05-14 · OPLUMO Outlet 3
Outlet purchase
2026-05-02 · Member activity · RM 160.65