Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19465
VM0019465Silvermember19465@example.test · +601110019465 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
1,773
Current loyalty balance
Lifetime Spend
RM 2,217
Across 21 visits
Total Visits
21
Since 2025-06-04
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,773 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 1
Outlet purchase
2026-05-18 · Member activity · RM 102.00
App session
2026-05-06 · OPLUMO Outlet 1
Points credited
2026-04-24 · Member activity · RM 115.60
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 1
Outlet purchase
2026-03-31 · Member activity · RM 129.20
Points credited
2026-03-19 · OPLUMO Outlet 1
Outlet purchase
2026-03-07 · Member activity · RM 142.80