Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01946
VM0001946Membermember1946@example.test · +601110001946 · Preferred outlet: OPLUMO Outlet 9
LunchNew Joiner
Consent Status
Opted In
Points Balance
460
Current loyalty balance
Lifetime Spend
RM 575
Across 26 visits
Total Visits
26
Since 2025-01-23
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
460 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 9
Outlet purchase
2026-04-06 · Member activity · RM 21.75
App session
2026-03-25 · OPLUMO Outlet 9
Points credited
2026-03-13 · Member activity · RM 24.65
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 9
Outlet purchase
2026-02-17 · Member activity · RM 27.55
Points credited
2026-02-05 · OPLUMO Outlet 9
Outlet purchase
2026-01-24 · Member activity · RM 30.45