Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19459
VM0019459Silvermember19459@example.test · +601110019459 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
2,043
Current loyalty balance
Lifetime Spend
RM 2,554
Across 18 visits
Total Visits
18
Since 2025-10-21
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,043 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 12
Outlet purchase
2026-08-11 · Member activity · RM 89.25
App session
2026-07-30 · OPLUMO Outlet 12
Points credited
2026-07-18 · Member activity · RM 101.15
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 12
Outlet purchase
2026-06-24 · Member activity · RM 113.05
Points credited
2026-06-12 · OPLUMO Outlet 12
Outlet purchase
2026-05-31 · Member activity · RM 124.95