Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19441
VM0019441Membermember19441@example.test · +601110019441 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted Out
Points Balance
691
Current loyalty balance
Lifetime Spend
RM 865
Across 24 visits
Total Visits
24
Since 2025-06-23
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
691 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 11
Outlet purchase
2026-07-30 · Member activity · RM 32.25
App session
2026-07-18 · OPLUMO Outlet 11
Points credited
2026-07-06 · Member activity · RM 36.55
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 11
Outlet purchase
2026-06-12 · Member activity · RM 40.85
Points credited
2026-05-31 · OPLUMO Outlet 11
Outlet purchase
2026-05-19 · Member activity · RM 45.15