Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01940
VM0001940Membermember1940@example.test · +601110001940 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
107
Current loyalty balance
Lifetime Spend
RM 135
Across 4 visits
Total Visits
4
Since 2026-02-21
Average Order Value
RM 38
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
107 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 3
Outlet purchase
2026-04-04 · Member activity · RM 28.50
App session
2026-03-23 · OPLUMO Outlet 3
Points credited
2026-03-11 · Member activity · RM 32.30
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 3
Outlet purchase
2026-02-15 · Member activity · RM 36.10
Points credited
2026-02-03 · OPLUMO Outlet 3
Outlet purchase
2026-01-22 · Member activity · RM 39.90