Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19375
VM0019375Silvermember19375@example.test · +601110019375 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,796
Current loyalty balance
Lifetime Spend
RM 2,246
Across 20 visits
Total Visits
20
Since 2025-08-21
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,796 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 13
Outlet purchase
2026-07-17 · Member activity · RM 93.75
App session
2026-07-05 · OPLUMO Outlet 13
Points credited
2026-06-23 · Member activity · RM 106.25
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 13
Outlet purchase
2026-05-30 · Member activity · RM 118.75
Points credited
2026-05-18 · OPLUMO Outlet 13
Outlet purchase
2026-05-06 · Member activity · RM 131.25