Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 19329
VM0019329Silvermember19329@example.test · +601110019329 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,462
Current loyalty balance
Lifetime Spend
RM 1,828
Across 20 visits
Total Visits
20
Since 2025-09-11
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,462 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 1
Outlet purchase
2026-08-07 · Member activity · RM 78.00
App session
2026-07-26 · OPLUMO Outlet 1
Points credited
2026-07-14 · Member activity · RM 88.40
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 1
Outlet purchase
2026-06-20 · Member activity · RM 98.80
Points credited
2026-06-08 · OPLUMO Outlet 1
Outlet purchase
2026-05-27 · Member activity · RM 109.20