Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19328
VM0019328Silvermember19328@example.test · +601110019328 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,254
Current loyalty balance
Lifetime Spend
RM 2,818
Across 17 visits
Total Visits
17
Since 2025-07-13
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,254 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 17
Outlet purchase
2026-04-15 · Member activity · RM 123.75
App session
2026-04-03 · OPLUMO Outlet 17
Points credited
2026-03-22 · Member activity · RM 140.25
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 17
Outlet purchase
2026-02-26 · Member activity · RM 156.75
Points credited
2026-02-14 · OPLUMO Outlet 17
Outlet purchase
2026-02-02 · Member activity · RM 173.25