Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19304
VM0019304Goldmember19304@example.test · +601110019304 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,697
Current loyalty balance
Lifetime Spend
RM 3,372
Across 22 visits
Total Visits
22
Since 2025-09-15
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
11d
2026-09-28
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,697 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-28 · OPLUMO Outlet 10
Outlet purchase
2026-09-16 · Member activity · RM 111.75
App session
2026-09-04 · OPLUMO Outlet 10
Points credited
2026-08-23 · Member activity · RM 126.65
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 10
Outlet purchase
2026-07-30 · Member activity · RM 141.55
Points credited
2026-07-18 · OPLUMO Outlet 10
Outlet purchase
2026-07-06 · Member activity · RM 156.45