Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19280
VM0019280Membermember19280@example.test · +601110019280 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
874
Current loyalty balance
Lifetime Spend
RM 1,093
Across 7 visits
Total Visits
7
Since 2026-02-13
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
874 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 3
Outlet purchase
2026-05-20 · Member activity · RM 132.00
App session
2026-05-08 · OPLUMO Outlet 3
Points credited
2026-04-26 · Member activity · RM 149.60
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 3
Outlet purchase
2026-04-02 · Member activity · RM 167.20
Points credited
2026-03-21 · OPLUMO Outlet 3
Outlet purchase
2026-03-09 · Member activity · RM 184.80