Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19237
VM0019237Goldmember19237@example.test · +601110019237 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,540
Current loyalty balance
Lifetime Spend
RM 3,176
Across 31 visits
Total Visits
31
Since 2025-02-02
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,540 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 11
Outlet purchase
2026-07-15 · Member activity · RM 83.25
App session
2026-07-03 · OPLUMO Outlet 11
Points credited
2026-06-21 · Member activity · RM 94.35
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 11
Outlet purchase
2026-05-28 · Member activity · RM 105.45
Points credited
2026-05-16 · OPLUMO Outlet 11
Outlet purchase
2026-05-04 · Member activity · RM 116.55