Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19220
VM0019220Silvermember19220@example.test · +601110019220 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,140
Current loyalty balance
Lifetime Spend
RM 1,425
Across 11 visits
Total Visits
11
Since 2026-04-06
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
6d
2026-10-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,140 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-03 · OPLUMO Outlet 11
Outlet purchase
2026-09-21 · Member activity · RM 90.00
App session
2026-09-09 · OPLUMO Outlet 11
Points credited
2026-08-28 · Member activity · RM 102.00
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 11
Outlet purchase
2026-08-04 · Member activity · RM 114.00
Points credited
2026-07-23 · OPLUMO Outlet 11
Outlet purchase
2026-07-11 · Member activity · RM 126.00