Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 19212
VM0019212Membermember19212@example.test · +601110019212 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
701
Current loyalty balance
Lifetime Spend
RM 877
Across 30 visits
Total Visits
30
Since 2025-03-17
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
701 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 3
Outlet purchase
2026-08-09 · Member activity · RM 20.25
App session
2026-07-28 · OPLUMO Outlet 3
Points credited
2026-07-16 · Member activity · RM 22.95
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 3
Outlet purchase
2026-06-22 · Member activity · RM 25.65
Points credited
2026-06-10 · OPLUMO Outlet 3
Outlet purchase
2026-05-29 · Member activity · RM 28.35