Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19208
VM0019208Silvermember19208@example.test · +601110019208 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,378
Current loyalty balance
Lifetime Spend
RM 2,973
Across 34 visits
Total Visits
34
Since 2024-12-11
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,378 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 16
Outlet purchase
2026-07-16 · Member activity · RM 81.00
App session
2026-07-04 · OPLUMO Outlet 16
Points credited
2026-06-22 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 16
Outlet purchase
2026-05-29 · Member activity · RM 102.60
Points credited
2026-05-17 · OPLUMO Outlet 16
Outlet purchase
2026-05-05 · Member activity · RM 113.40