Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19171
VM0019171Platinummember19171@example.test · +601110019171 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted Out
Points Balance
4,842
Current loyalty balance
Lifetime Spend
RM 6,053
Across 28 visits
Total Visits
28
Since 2025-01-24
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,842 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 13
Outlet purchase
2026-05-13 · Member activity · RM 129.75
App session
2026-05-01 · OPLUMO Outlet 13
Points credited
2026-04-19 · Member activity · RM 147.05
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 13
Outlet purchase
2026-03-26 · Member activity · RM 164.35
Points credited
2026-03-14 · OPLUMO Outlet 13
Outlet purchase
2026-03-02 · Member activity · RM 181.65