Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19160
VM0019160Membermember19160@example.test · +601110019160 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
117
Current loyalty balance
Lifetime Spend
RM 147
Across 1 visits
Total Visits
1
Since 2026-03-26
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
179d
2026-04-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
117 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 2
Outlet purchase
2026-04-01 · Member activity · RM 90.00
App session
2026-03-20 · OPLUMO Outlet 2
Points credited
2026-03-08 · Member activity · RM 102.00
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 2
Outlet purchase
2026-02-12 · Member activity · RM 114.00
Points credited
2026-01-31 · OPLUMO Outlet 2
Outlet purchase
2026-01-19 · Member activity · RM 126.00