Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01916
VM0001916Silvermember1916@example.test · +601110001916 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,344
Current loyalty balance
Lifetime Spend
RM 1,681
Across 45 visits
Total Visits
45
Since 2024-06-01
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,344 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 13
Outlet purchase
2026-07-21 · Member activity · RM 33.75
App session
2026-07-09 · OPLUMO Outlet 13
Points credited
2026-06-27 · Member activity · RM 38.25
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 13
Outlet purchase
2026-06-03 · Member activity · RM 42.75
Points credited
2026-05-22 · OPLUMO Outlet 13
Outlet purchase
2026-05-10 · Member activity · RM 47.25