Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01913
VM0001913Silvermember1913@example.test · +601110001913 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,197
Current loyalty balance
Lifetime Spend
RM 1,497
Across 20 visits
Total Visits
20
Since 2025-07-24
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
100d
2026-07-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,197 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 10
Outlet purchase
2026-06-19 · Member activity · RM 48.75
App session
2026-06-07 · OPLUMO Outlet 10
Points credited
2026-05-26 · Member activity · RM 55.25
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 10
Outlet purchase
2026-05-02 · Member activity · RM 61.75
Points credited
2026-04-20 · OPLUMO Outlet 10
Outlet purchase
2026-04-08 · Member activity · RM 68.25