Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19064
VM0019064Silvermember19064@example.test · +601110019064 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
2,138
Current loyalty balance
Lifetime Spend
RM 2,674
Across 30 visits
Total Visits
30
Since 2025-01-15
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
110d
2026-06-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,138 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 8
Outlet purchase
2026-06-09 · Member activity · RM 84.00
App session
2026-05-28 · OPLUMO Outlet 8
Points credited
2026-05-16 · Member activity · RM 95.20
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 8
Outlet purchase
2026-04-22 · Member activity · RM 106.40
Points credited
2026-04-10 · OPLUMO Outlet 8
Outlet purchase
2026-03-29 · Member activity · RM 117.60