Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19016
VM0019016Goldmember19016@example.test · +601110019016 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
3,369
Current loyalty balance
Lifetime Spend
RM 4,212
Across 33 visits
Total Visits
33
Since 2024-11-17
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
115d
2026-06-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,369 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 11
Outlet purchase
2026-06-04 · Member activity · RM 78.75
App session
2026-05-23 · OPLUMO Outlet 11
Points credited
2026-05-11 · Member activity · RM 89.25
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 11
Outlet purchase
2026-04-17 · Member activity · RM 99.75
Points credited
2026-04-05 · OPLUMO Outlet 11
Outlet purchase
2026-03-24 · Member activity · RM 110.25