Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 19013
VM0019013Silvermember19013@example.test · +601110019013 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,505
Current loyalty balance
Lifetime Spend
RM 1,882
Across 13 visits
Total Visits
13
Since 2025-09-23
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
165d
2026-04-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,505 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 8
Outlet purchase
2026-04-15 · Member activity · RM 117.75
App session
2026-04-03 · OPLUMO Outlet 8
Points credited
2026-03-22 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 8
Outlet purchase
2026-02-26 · Member activity · RM 149.15
Points credited
2026-02-14 · OPLUMO Outlet 8
Outlet purchase
2026-02-02 · Member activity · RM 164.85