Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 19001
VM0019001Membermember19001@example.test · +601110019001 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
927
Current loyalty balance
Lifetime Spend
RM 1,160
Across 6 visits
Total Visits
6
Since 2026-05-14
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
927 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 13
Outlet purchase
2026-07-31 · Member activity · RM 133.50
App session
2026-07-19 · OPLUMO Outlet 13
Points credited
2026-07-07 · Member activity · RM 151.30
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 13
Outlet purchase
2026-06-13 · Member activity · RM 169.10
Points credited
2026-06-01 · OPLUMO Outlet 13
Outlet purchase
2026-05-20 · Member activity · RM 186.90