Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 19000
VM0019000Silvermember19000@example.test · +601110019000 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,509
Current loyalty balance
Lifetime Spend
RM 1,887
Across 10 visits
Total Visits
10
Since 2026-01-11
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,509 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 12
Outlet purchase
2026-06-10 · Member activity · RM 133.50
App session
2026-05-29 · OPLUMO Outlet 12
Points credited
2026-05-17 · Member activity · RM 151.30
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 12
Outlet purchase
2026-04-23 · Member activity · RM 169.10
Points credited
2026-04-11 · OPLUMO Outlet 12
Outlet purchase
2026-03-30 · Member activity · RM 186.90