Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18991
VM0018991Silvermember18991@example.test · +601110018991 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,670
Current loyalty balance
Lifetime Spend
RM 2,088
Across 25 visits
Total Visits
25
Since 2025-03-03
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
153d
2026-05-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,670 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 3
Outlet purchase
2026-04-27 · Member activity · RM 70.50
App session
2026-04-15 · OPLUMO Outlet 3
Points credited
2026-04-03 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 3
Outlet purchase
2026-03-10 · Member activity · RM 89.30
Points credited
2026-02-26 · OPLUMO Outlet 3
Outlet purchase
2026-02-14 · Member activity · RM 98.70