Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18985
VM0018985Membermember18985@example.test · +601110018985 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
179
Current loyalty balance
Lifetime Spend
RM 224
Across 3 visits
Total Visits
3
Since 2026-03-12
Average Order Value
RM 60
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
179 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 14
Outlet purchase
2026-04-05 · Member activity · RM 45.00
App session
2026-03-24 · OPLUMO Outlet 14
Points credited
2026-03-12 · Member activity · RM 51.00
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 14
Outlet purchase
2026-02-16 · Member activity · RM 57.00
Points credited
2026-02-04 · OPLUMO Outlet 14
Outlet purchase
2026-01-23 · Member activity · RM 63.00