Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18956
VM0018956Membermember18956@example.test · +601110018956 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
866
Current loyalty balance
Lifetime Spend
RM 1,084
Across 32 visits
Total Visits
32
Since 2024-11-10
Average Order Value
RM 42
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
140d
2026-05-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
866 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 2
Outlet purchase
2026-05-10 · Member activity · RM 31.50
App session
2026-04-28 · OPLUMO Outlet 2
Points credited
2026-04-16 · Member activity · RM 35.70
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 2
Outlet purchase
2026-03-23 · Member activity · RM 39.90
Points credited
2026-03-11 · OPLUMO Outlet 2
Outlet purchase
2026-02-27 · Member activity · RM 44.10