Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18932
VM0018932Goldmember18932@example.test · +601110018932 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,476
Current loyalty balance
Lifetime Spend
RM 4,345
Across 36 visits
Total Visits
36
Since 2024-07-30
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,476 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 12
Outlet purchase
2026-04-09 · Member activity · RM 92.25
App session
2026-03-28 · OPLUMO Outlet 12
Points credited
2026-03-16 · Member activity · RM 104.55
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 12
Outlet purchase
2026-02-20 · Member activity · RM 116.85
Points credited
2026-02-08 · OPLUMO Outlet 12
Outlet purchase
2026-01-27 · Member activity · RM 129.15