Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 18901
VM0018901Membermember18901@example.test · +601110018901 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
154
Current loyalty balance
Lifetime Spend
RM 194
Across 2 visits
Total Visits
2
Since 2026-04-30
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
154 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 15
Outlet purchase
2026-05-06 · Member activity · RM 71.25
App session
2026-04-24 · OPLUMO Outlet 15
Points credited
2026-04-12 · Member activity · RM 80.75
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 15
Outlet purchase
2026-03-19 · Member activity · RM 90.25
Points credited
2026-03-07 · OPLUMO Outlet 15
Outlet purchase
2026-02-23 · Member activity · RM 99.75