Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18847
VM0018847Goldmember18847@example.test · +601110018847 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,862
Current loyalty balance
Lifetime Spend
RM 3,578
Across 41 visits
Total Visits
41
Since 2024-08-06
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,862 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 12
Outlet purchase
2026-07-15 · Member activity · RM 66.75
App session
2026-07-03 · OPLUMO Outlet 12
Points credited
2026-06-21 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 12
Outlet purchase
2026-05-28 · Member activity · RM 84.55
Points credited
2026-05-16 · OPLUMO Outlet 12
Outlet purchase
2026-05-04 · Member activity · RM 93.45