Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18835
VM0018835Platinummember18835@example.test · +601110018835 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted In
Points Balance
5,948
Current loyalty balance
Lifetime Spend
RM 7,435
Across 44 visits
Total Visits
44
Since 2024-02-29
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,948 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 17
Outlet purchase
2026-04-01 · Member activity · RM 113.25
App session
2026-03-20 · OPLUMO Outlet 17
Points credited
2026-03-08 · Member activity · RM 128.35
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 17
Outlet purchase
2026-02-12 · Member activity · RM 143.45
Points credited
2026-01-31 · OPLUMO Outlet 17
Outlet purchase
2026-01-19 · Member activity · RM 158.55