Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 18830
VM0018830Silvermember18830@example.test · +601110018830 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted Out
Points Balance
2,220
Current loyalty balance
Lifetime Spend
RM 2,776
Across 26 visits
Total Visits
26
Since 2025-03-18
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,220 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 80.25
App session
2026-05-18 · OPLUMO Outlet 12
Points credited
2026-05-06 · Member activity · RM 90.95
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 12
Outlet purchase
2026-04-12 · Member activity · RM 101.65
Points credited
2026-03-31 · OPLUMO Outlet 12
Outlet purchase
2026-03-19 · Member activity · RM 112.35