Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18824
VM0018824Silvermember18824@example.test · +601110018824 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,132
Current loyalty balance
Lifetime Spend
RM 1,416
Across 7 visits
Total Visits
7
Since 2026-02-11
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,132 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 6
Outlet purchase
2026-05-18 · Member activity · RM 131.25
App session
2026-05-06 · OPLUMO Outlet 6
Points credited
2026-04-24 · Member activity · RM 148.75
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 6
Outlet purchase
2026-03-31 · Member activity · RM 166.25
Points credited
2026-03-19 · OPLUMO Outlet 6
Outlet purchase
2026-03-07 · Member activity · RM 183.75