Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01880
VM0001880Goldmember1880@example.test · +601110001880 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
4,741
Current loyalty balance
Lifetime Spend
RM 5,927
Across 43 visits
Total Visits
43
Since 2024-06-26
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
79d
2026-07-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,741 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 11
Outlet purchase
2026-07-10 · Member activity · RM 87.75
App session
2026-06-28 · OPLUMO Outlet 11
Points credited
2026-06-16 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 11
Outlet purchase
2026-05-23 · Member activity · RM 111.15
Points credited
2026-05-11 · OPLUMO Outlet 11
Outlet purchase
2026-04-29 · Member activity · RM 122.85