Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 18780
VM0018780Membermember18780@example.test · +601110018780 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
144
Current loyalty balance
Lifetime Spend
RM 181
Across 4 visits
Total Visits
4
Since 2026-07-02
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
144 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 13
Outlet purchase
2026-08-13 · Member activity · RM 29.25
App session
2026-08-01 · OPLUMO Outlet 13
Points credited
2026-07-20 · Member activity · RM 33.15
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 13
Outlet purchase
2026-06-26 · Member activity · RM 37.05
Points credited
2026-06-14 · OPLUMO Outlet 13
Outlet purchase
2026-06-02 · Member activity · RM 40.95