Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18737
VM0018737Membermember18737@example.test · +601110018737 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
624
Current loyalty balance
Lifetime Spend
RM 781
Across 20 visits
Total Visits
20
Since 2025-08-30
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
624 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 4
Outlet purchase
2026-07-26 · Member activity · RM 35.25
App session
2026-07-14 · OPLUMO Outlet 4
Points credited
2026-07-02 · Member activity · RM 39.95
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 4
Outlet purchase
2026-06-08 · Member activity · RM 44.65
Points credited
2026-05-27 · OPLUMO Outlet 4
Outlet purchase
2026-05-15 · Member activity · RM 49.35