Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 18732
VM0018732Silvermember18732@example.test · +601110018732 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,178
Current loyalty balance
Lifetime Spend
RM 1,473
Across 11 visits
Total Visits
11
Since 2026-01-23
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,178 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 16
Outlet purchase
2026-07-10 · Member activity · RM 132.75
App session
2026-06-28 · OPLUMO Outlet 16
Points credited
2026-06-16 · Member activity · RM 150.45
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 16
Outlet purchase
2026-05-23 · Member activity · RM 168.15
Points credited
2026-05-11 · OPLUMO Outlet 16
Outlet purchase
2026-04-29 · Member activity · RM 185.85