Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 18720
VM0018720Goldmember18720@example.test · +601110018720 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
3,010
Current loyalty balance
Lifetime Spend
RM 3,763
Across 43 visits
Total Visits
43
Since 2024-07-05
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
70d
2026-07-31
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,010 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 4
Outlet purchase
2026-07-19 · Member activity · RM 59.25
App session
2026-07-07 · OPLUMO Outlet 4
Points credited
2026-06-25 · Member activity · RM 67.15
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 4
Outlet purchase
2026-06-01 · Member activity · RM 75.05
Points credited
2026-05-20 · OPLUMO Outlet 4
Outlet purchase
2026-05-08 · Member activity · RM 82.95