Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 18716
VM0018716Goldmember18716@example.test · +601110018716 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,629
Current loyalty balance
Lifetime Spend
RM 3,287
Across 28 visits
Total Visits
28
Since 2025-02-20
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,629 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 17
Outlet purchase
2026-06-09 · Member activity · RM 88.50
App session
2026-05-28 · OPLUMO Outlet 17
Points credited
2026-05-16 · Member activity · RM 100.30
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 17
Outlet purchase
2026-04-22 · Member activity · RM 112.10
Points credited
2026-04-10 · OPLUMO Outlet 17
Outlet purchase
2026-03-29 · Member activity · RM 123.90