Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 18710
VM0018710Membermember18710@example.test · +601110018710 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
563
Current loyalty balance
Lifetime Spend
RM 704
Across 30 visits
Total Visits
30
Since 2024-11-10
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
176d
2026-04-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
563 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 11
Outlet purchase
2026-04-04 · Member activity · RM 20.25
App session
2026-03-23 · OPLUMO Outlet 11
Points credited
2026-03-11 · Member activity · RM 22.95
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 11
Outlet purchase
2026-02-15 · Member activity · RM 25.65
Points credited
2026-02-03 · OPLUMO Outlet 11
Outlet purchase
2026-01-22 · Member activity · RM 28.35