Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01868
VM0001868Membermember1868@example.test · +601110001868 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
646
Current loyalty balance
Lifetime Spend
RM 809
Across 6 visits
Total Visits
6
Since 2026-04-25
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
646 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 16
Outlet purchase
2026-07-12 · Member activity · RM 114.00
App session
2026-06-30 · OPLUMO Outlet 16
Points credited
2026-06-18 · Member activity · RM 129.20
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 16
Outlet purchase
2026-05-25 · Member activity · RM 144.40
Points credited
2026-05-13 · OPLUMO Outlet 16
Outlet purchase
2026-05-01 · Member activity · RM 159.60