Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 18677
VM0018677Membermember18677@example.test · +601110018677 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
815
Current loyalty balance
Lifetime Spend
RM 1,019
Across 26 visits
Total Visits
26
Since 2025-03-20
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
118d
2026-06-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
815 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 12
Outlet purchase
2026-06-01 · Member activity · RM 32.25
App session
2026-05-20 · OPLUMO Outlet 12
Points credited
2026-05-08 · Member activity · RM 36.55
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 12
Outlet purchase
2026-04-14 · Member activity · RM 40.85
Points credited
2026-04-02 · OPLUMO Outlet 12
Outlet purchase
2026-03-21 · Member activity · RM 45.15