Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18655
VM0018655Goldmember18655@example.test · +601110018655 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,739
Current loyalty balance
Lifetime Spend
RM 4,674
Across 45 visits
Total Visits
45
Since 2024-07-19
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
20d
2026-09-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,739 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-19 · OPLUMO Outlet 7
Outlet purchase
2026-09-07 · Member activity · RM 75.00
App session
2026-08-26 · OPLUMO Outlet 7
Points credited
2026-08-14 · Member activity · RM 85.00
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 7
Outlet purchase
2026-07-21 · Member activity · RM 95.00
Points credited
2026-07-09 · OPLUMO Outlet 7
Outlet purchase
2026-06-27 · Member activity · RM 105.00