Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 18607
VM0018607Silvermember18607@example.test · +601110018607 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,518
Current loyalty balance
Lifetime Spend
RM 1,898
Across 42 visits
Total Visits
42
Since 2024-08-15
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,518 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 10
Outlet purchase
2026-08-11 · Member activity · RM 37.50
App session
2026-07-30 · OPLUMO Outlet 10
Points credited
2026-07-18 · Member activity · RM 42.50
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 10
Outlet purchase
2026-06-24 · Member activity · RM 47.50
Points credited
2026-06-12 · OPLUMO Outlet 10
Outlet purchase
2026-05-31 · Member activity · RM 52.50